Conversation operations

WhatsApp Recovery Monitor

Observe autonomous journeys and run a truthful policy-safe sales simulation. This is not a manual collector console.

Journeys observed2,514This month

Delivered94.7%Sandbox events

Right-party verified76.6%1,926 journeys

Customer action56.3%After verification

Policy-protected196No contact continued

Production-shaped observability

Autonomous journey monitor

Read-only event stream. Operators can inspect evidence but cannot conduct ordinary chats.

Event stream healthy

Conversation	Customer	Identity	Customer choice	Autonomous next action	Last event	Policy
CONV-59011	Amina Wanjiku	Verified	Promise confirmed	Reminder scheduled	10:42	Allowed
CONV-59008	Brian Kiptoo	Verified	Partial payment	Callback verified	10:18	Allowed
CONV-58992	Fatuma Hassan	Verified	Hardship disclosed	Suppressed · review	09:44	Protected
CONV-58974	Peter Ouma	Not verified	Wrong number	Permanent suppression	08:08	Protected
CONV-58963	Mercy Atieno	OTP pending	Privacy-safe opening	Awaiting customer	Yesterday	Pending

Interactive sales demonstration

Run the complete governed journey

See the privacy, identity, promise and payment controls in sequence. No real message, STK request or financial write is performed.

Scenario

Language

Guardrails demonstrated

No debt disclosure before verification Explicit customer PTP confirmation Exact amount and MSISDN before STK Requested ≠ Collected ≠ Posted ≠ Reconciled Hardship, dispute and wrong-number suppression

RecoverAI SupportAutomated assistant · DEMO

SANDBOX

Journey progress

1/10

Hello. I’m RecoverAI, an automated payment-support assistant for Horizon Credit Kenya. To protect your privacy, I have not included any account details. Is this Amina Wanjiku?

10:34

Financial truth

Payment states never collapse into one “success”

PendingAwaiting provider evidence

SuccessfulVerified callback required

FailedNo payment created

CancelledNo account update

ExpiredStatus query before retry

1Customer confirmedProvider journey

2STK requestedProvider journey

3Callback receivedProvider journey

4CollectedVerified financial event

5PostedVerified financial event

6ReconciledVerified financial event

7ReceiptCustomer evidence