Governed autonomous intelligence
Policies, Agentic AI & RAG
Configure what the system may do, ground every consequential response and keep LLMs outside financial authority.Effective policy set
Recovery Policy v6.1
Contact eligibility
12 controlsConsent, ownership, verification and suppression evaluated before every contact
Contact windows
8 controls08:00–19:30 EAT; quiet hours and tenant frequency limit enforced
Customer protection
14 controlsHardship, dispute, wrong-number, opt-out and vulnerability fail closed
Payment integrity
17 controlsExact amount and MSISDN consent; callback, posting and reconciliation distinct
AI tool access
21 controlsAllowlisted typed tools, strict schemas, tenant permission and idempotency checks
WhatsApp restriction
Hard blockDebt-recovery messaging cannot transition to LIVE; demo adapter only