Policy, evidence and safety

Compliance & Immutable Audit

Prove every contact, autonomous decision and financial transition with tenant-scoped evidence.

Global and tenant emergency controls are readyCurrent tenant is operating normally. The control requires an explicit confirmation and creates immutable evidence.

Healthy

Control health96.8%+0.6pp this month

Policy checks48,612100% recorded

Actions denied347Fail-closed

Protected customers196Active suppression

Access anomalies3All contained

Control effectiveness

Compliance health score

96.8out of 100

Passing96.8%

Attention2.7%

Critical0.5%

Continuous controls

Privacy, contact and customer protection

LIVE EVALUATION

Consent evidence3 missing records quarantined

99.8%Healthy

Right-party verificationNo debt disclosure before verification

100%Healthy

Contact windows347 quiet-hour actions deferred

100%Healthy

Frequency limits2 requests blocked safely

99.9%Healthy

Wrong-number suppression39 active suppressions

100%Healthy

Hardship protection84 journeys held

100%Healthy

Dispute suppression51 cases protected

100%Healthy

AI tool policy7 side effects denied

100%Healthy

84 hardship casesContact suppressed under policy v4.2

51 active disputesBalance collection stopped pending evidence

39 wrong numbersPermanent identifier suppression

1,926 verified journeysOTP values never retained

Immutable audit explorer

Autonomous and human governance events

Every row contains actor, action, record, tenant, policy, evidence, correlation and outcome.

Append-only chain verified

Time	Actor / agent	Action	Record	Policy	Evidence	Correlation ID	Outcome
12:41:08	Compliance Agent	Contact denied	`BRW-02664`	Hardship Protection v4.2	CASE-H102	`cor_87f2…ae1`	Blocked
12:36:19	Payment Agent	Duplicate callback rejected	`REC-2D9K31`	Payment Integrity v3.7	SHA256: b19a…81c	`cor_18cd…7f0`	Protected
12:22:44	Reminder Agent	Reminder scheduled	`PTP-260822-0412`	Contact Windows v6.1	Customer confirmation WA-9F2A	`cor_46ab…38d`	Allowed
11:58:02	Identity Agent	Right-party verified	`BRW-02491`	Identity Standard v2.5	OTP challenge · redacted	`cor_70da…9e3`	Verified
11:43:55	Conversation Agent	Debt disclosure denied	`CONV-04981`	Pre-verification Privacy v5.0	Tool request denied	`cor_2f97…fb4`	Blocked

Maker-checker

Pending governance approvals

Contact Windows v6.2Maker: Jane Achieng · ComplianceAwaiting approval

Daraja certificate rotationMaker: Integration Agent · automatedReview required

Hardship Policy v4.3Maker: Moses Kamau · ComplianceAwaiting approval

Access assurance

Privileged access health

MFA coverage100% privileged roles

Service-role exposureNone detected

Cross-tenant denials29 blocked / 0 escaped

Last access review21 Aug 2026